Refund & Returns Policies

1. We do manual and thorough inspection before deliver your product. However, in case of product faulty, please contact us at support@jubinbms.com.my upon receiving the items within 3 days.

2. Items that are qualified for refund/exchange are those that were due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please captures a clear picture and email it to us. Original packing in original condition is required. Any used, scratches or damages caused by own careless will not be accepted

3. Non-exchangeable and non-refundable if product exchange request was due to customer mistakes (i.e ordered black color but requested to change red color).

4. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
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Malaysia's leading tiles, stone, mosaic and sanitary wares supplier since 1990.
At Jubin BMS (Malaysia Tiles Supply), we serve with an ideology of 'making your dream home come true.'